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AZS Cosmetics
We’re here to help! Please contact:
+49 163 1210136 or [email protected]
You can reach us Mon – Fri from 8:00 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Or simply send us a message using our contact form.
We will contact you as soon as possible.
Frequently Asked Questions
Please read our FAQ before sending us a message.
How will i know that my order has been dispatched?
After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving an order number and a summary of your order.
Once we have processed and dispatched your order, we will send you another email to let you know your parcel is on its way.
Can i place my order over the phone?
Yes, we are happy to take your order over the telephone, please contact us on w whatsapp or e-mail us your order and we will be happy to help you.
Can i cancel my order?
Providing you contact us before your order is dispatched and ideally as soon as possible after making the order, you should be able to cancel your order without a problem. To do this, email or phone us with your order number to hand. If the order is still being processed, we will cancel the order for you. If it has already been dispatched there is nothing we can do, you may refer to our returns policy for the next stage.
Can i revise my order and add more products?
You may revise your order and add/remove any product lines prior to dispatch, hence you need to get in touch with us as soon as possible. If additional payment is required, the goods will only be dispatched once the outstanding balance has been settled.
Can I return the products ordered for an exchange or asked for a refund?
Distance Selling Regulations (DSR) state a customer has the ‘right to cancel’ the contract at any time up to ‘7 working days starting the day after delivery’. The goods must be returned unused, unopened and in the same condition as they were originally dispatched by Wholesale Cosmetics. We will not accept, for exchange or refund, any item which has been used or is not in the exact condition in which it was dispatched by us.
You must contact us by phone and email to confirm which items are being returned. You will be requested to return the goods by first class post (we recommend you obtain Proof of Posting) and you will be required to pay the cost of returning the goods and obtaining any insurance for higher value returns. There will be no refund of the cost of returning the goods. Any free gifts associated with an item must be returned at the same time.
Please see the Returns & Refunds policy for further information.
I have received damaged or incorrect good. What is the procedure for returns?
In the rare event of a customer receiving an incorrect item, Wholesale Cosmetics will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.
Wholesale Cosmetic staff take considerable time and care in packing the goods to ensure their safe arrival to the customer. If a product has been damaged in transit or is faulty, please contact us within 3 working days of order receipt to arrange a replacement or a refund and return of the faulty item by first class post.
Please see the Returns & Refunds policy for further information.
Do I have to register before I can purchase on your website?
You do not need to register before purchasing, however registering and then logging in to your account will enable you to complete checkout process quickly and allows you to add different shipping addresses. We will also keep all registered customers updated with latest offers and new products.
How do I get the answer to my question, which is not listed here?
If you are unable to find the answer to your questions, please email [email protected] and we will endeavor to reply back to you promptly with the information you require.
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